What are my shipping options?
All standard shipping is FREE for orders in the US and sent via USPS. Depending on location, shipping takes 2-6 days barring any unforeseen delays from USPS.
International orders are shipped via UPS. Please note that you will be responsible for paying all import taxes and duties.
Need it faster?
Select priority shipping during the checkout process for expedited shipping choices for a fee.
How will I know when my order has shipped?
Once your order has shipped, you will receive a confirmation email directly from us with your tracking details. Be sure to check your SPAM folder too.
Do you ship internationally?
Yes! Rates will be automatically calculated at checkout. Please note the receiver is responsible for paying any applicable import taxes.
What is the return policy?
We hope that you are just as in love with your purchase as we were with creating it for you! However, in the event that you are not in love, or an item doesn’t fit, regular priced items purchased on shoplausanne.com may be returned or exchanged within 30 days of receipt.
We strive for the up-most quality with all products, but in the unexpected event of a break or damage please let us know and we'll do everything we can to make it right.
All CUSTOM made items are FINAL SALE.
All sale or discounted items are eligible for store credit or exchange only.
Whether returning or exchanging, all items must be unworn and boxed in their original condition (showing no signs of wear.)
Before shipping your item back, reach out to us at firstname.lastname@example.org with your return request and we'll give you shipping instructions. Once received, a refund or the exchange item will be issued.
For US orders pre-paid return shipping labels will be provided.
For international orders we are unable to provide return labels but you are welcome to ship back in the method of your choosing.
Shop Lausanne is not responsible for items lost or damaged in transit.